CONFLICT & WORKPLACE SAFETY

Practical training to help people recognise risk, manage challenging behaviour, communicate effectively and make safer workplace decisions.

PREPARE · PREVENT · RECOVER

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RST PROGRAMMES

Practical, independently developed training designed to build confidence, improve communication and strengthen safer workplace behaviour.

Dynamic De-escalation & Conflict Management

Develop the practical skills and confidence to recognise, prevent and de-escalate challenging situations.

Conflict rarely appears without warning. Changes in behaviour, communication, environment and perceived threat can all influence whether a situation settles or escalates.

RST Dynamic De-escalation & Conflict Management has been developed to help learners recognise early indicators of escalation, understand the factors influencing behaviour and use practical communication strategies to reduce unnecessary conflict.

The programme is focused on safe, realistic workplace application. It does not teach physical intervention or breakaway techniques. Instead, learners explore communication, positioning, boundaries, decision-making and when disengagement or further support is appropriate.

Topics include:

  • understanding conflict and escalation

  • recognising early warning signs

  • situational and behavioural risk factors

  • verbal and non-verbal communication

  • active listening and rapport

  • practical de-escalation strategies

  • professional boundaries

  • maintaining personal safety

  • disengagement and escalation

  • post-incident considerations

  • realistic workplace scenarios

1 day · RST programme · Face-to-face

Dynamic Risk Assessment

Build confidence in recognising changing risk and making proportionate decisions in real time.

Workplace conditions do not always remain as planned. People, environments and operational demands can change quickly, requiring employees to recognise emerging hazards and reconsider what is safe and appropriate.

RST Dynamic Risk Assessment develops practical decision-making around changing workplace risk. Learners consider how to identify hazards, assess what has changed, select proportionate controls and recognise when an activity should be paused or escalated.

Topics include:

  • hazard and risk recognition

  • changing operational conditions

  • dynamic assessment principles

  • likelihood and consequence

  • control measures

  • situational awareness

  • decision-making under pressure

  • personal and organisational boundaries

  • stopping, withdrawing and escalating

  • recording and communicating decisions

  • practical scenarios

Half-day · RST programme · Face-to-face

Operational Communication & Effective Shift Handover

Improve the accuracy, clarity and reliability of information passed between people, teams and shifts.

Poor communication can create unnecessary risk, missed information and inconsistent decision-making. In operational environments, seemingly small gaps in information can have significant consequences.

RST Operational Communication & Effective Shift Handover develops practical communication skills for workplaces where information needs to be transferred clearly, accurately and at the right time.

Learners explore how assumptions, ambiguity and incomplete information affect operational performance, and practise structured methods for confirming understanding and completing effective handovers.

Topics include:

  • clear operational communication

  • recognising ambiguity and missing information

  • confirming understanding

  • questioning and clarification

  • structured information transfer

  • effective shift handover

  • prioritising important information

  • professional communication under pressure

  • common communication failures

  • practical workplace scenarios

Half-day · RST programme · Face-to-face