PRIVACY POLICY
Last updated: 10 October 2026
Ready State Training (“RST”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.
Ready State Training is operated by Jon Mills as a sole trader, based in Kent, United Kingdom.
Information we may collect
We may collect personal information when you contact us, submit an enquiry, book training, attend training or otherwise communicate with RST.
This may include:
your name
organisation or employer
email address
telephone number
information contained within an enquiry
booking and training information
invoicing and payment information
attendance and assessment information where required
communications between you and RST
technical information generated when you use this website
Please avoid including unnecessary sensitive personal information in website enquiry forms.
How we use your information
We may use personal information to:
respond to enquiries
discuss and arrange training
administer bookings and contracts
deliver training and learner support
maintain appropriate training, assessment and quality-assurance records
issue or support the issue of certificates and regulated qualifications where applicable
manage invoicing, payments and business records
meet legal, regulatory or awarding-organisation requirements
improve our services and website
protect RST's legitimate business interests
Our lawful basis for processing
Depending on the circumstances, we may process personal information because it is necessary:
to take steps at your request before entering into a contract
to perform a contract
to comply with a legal obligation
for our legitimate interests in operating and improving Ready State Training
where you have provided consent for a specific purpose
Where legitimate interests are relied upon, we consider whether those interests are proportionate and whether they could unfairly affect your rights.
UK data-protection law requires organisations to identify an appropriate lawful basis for each use of personal information. Information Commissioner's Office
Regulated qualifications and awarding organisations
Where RST delivers a regulated qualification, learner information may need to be shared with the relevant awarding organisation, assessment or quality-assurance personnel, or other parties involved in administering the qualification.
Only information reasonably required for those purposes will be shared.
Who we may share information with
Information may be shared where necessary with organisations providing services to RST, such as:
website and hosting providers
email and communications providers
payment and banking providers
accounting or bookkeeping services
awarding organisations
assessors and internal quality-assurance personnel
contractors involved in delivering agreed training
professional advisers
regulators or public authorities where legally required
We do not sell personal information to third parties.
International data transfers
Some technology providers used by RST may process information outside the United Kingdom.
Where this occurs, we will rely on appropriate safeguards or other lawful mechanisms for international transfers where required.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, contractual, financial, awarding-organisation or quality-assurance requirements.
Different records may therefore be retained for different periods.
Your rights
Depending on the circumstances, you may have rights relating to your personal information, including rights to:
request access to your information
ask for inaccurate information to be corrected
request deletion in certain circumstances
request restriction of processing
object to certain processing
request transfer of certain information
withdraw consent where processing is based on consent
These rights are not absolute and may depend on the circumstances and lawful basis being used. The ICO provides guidance on these individual rights. Information Commissioner's Office
Contacting us about your information
If you have a question about how RST handles your personal information or wish to exercise a data-protection right, contact:
Ready State Training
Email: jon@readystatetraining.co.uk
Complaints
If you are unhappy with how we have handled your personal information, please contact RST first so that we can try to resolve the matter.
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data-protection regulator.