MENTAL HEALTH & WELLBEING

Practical training to help people recognise concerns, respond appropriately and support healthier workplaces.

PREPARE · PREVENT · RECOVER

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RECOGNISED QUALIFICATIONS

Regulated Highfield qualifications providing structured learning in mental health awareness, first-response support and workplace management.

Highfield Level 2 Award in Introduction to Mental Health Awareness (RQF)

Gain awareness and understanding of mental health issues.

Develops underpinning knowledge of mental health, mental ill health and wellbeing, including how mental ill health may affect individuals and ways to support personal wellbeing.

Topics include:

  • mental health and wellbeing

  • how mental ill health affects individuals

  • the mental health continuum

  • ways to self-manage wellbeing

Level 2 Awareness: Level 2 · Knowledge-only qualification · RQF · Face-to-face

Highfield Level 2 Award in Introduction to First Aid for Mental Health (RQF)

Develop the knowledge and understanding needed to provide first-response mental health support in the workplace.

Learners develop an understanding of the principles of first aid for mental health, recognising mental ill health, supporting workplace wellbeing and responding appropriately to someone who may need initial support.

Topics include:

  • principles of first aid for mental health

  • recognising mental ill health in self and others

  • supporting mental wellbeing at work

  • promoting a wellness culture

  • resilience and self-care for mental health first aiders

This qualification does not clinically qualify learners to assess, diagnose or treat mental ill health.

Level 2 First Aid: Level 2 · First Aid for Mental Health · RQF · Face-to-face

Highfield Level 3 Award in Understanding Mental Health in the Workplace for Managers (RQF)

Gain the knowledge needed to support colleagues effectively and manage mental health issues appropriately in the workplace.

Designed for managers and those preparing for management responsibility, this knowledge-only qualification develops understanding of mental health, how mental ill health may affect employees and how managers can provide appropriate workplace support.

Topics include:

  • principles of mental health

  • recognising mental ill health in self and others

  • supporting mental wellbeing at work

  • engaging in mental health conversations

  • supporting employees in relation to their mental health

  • managing personal wellbeing

This qualification does not clinically qualify learners to assess, diagnose or treat mental ill health.

Level 3 Managers: 2 days · Level 3 · Knowledge-only qualification · RQF · Face-to-face

RST PROGRAMMES

Practical, independently developed programmes designed to build workplace capability without extending learners beyond appropriate professional boundaries.

Workplace Wellbeing

Build practical understanding of wellbeing in the workplace and the everyday factors that can affect it.

Workplace wellbeing is influenced by far more than individual resilience. Workload, communication, relationships, working conditions, role clarity and organisational culture can all affect how people experience work.

RST Workplace Wellbeing has been developed to help learners recognise common pressures, understand the difference between normal workplace demands and emerging concerns, and consider practical ways individuals and teams can support healthier working environments.

The programme is discussion-based and practical. It does not attempt to diagnose mental ill health or turn employees into counsellors. Instead, it focuses on recognising concerns, communicating appropriately and understanding when further support may be needed.

Topics include:

  • understanding workplace wellbeing

  • common workplace pressures and stressors

  • recognising changes that may indicate someone is struggling

  • supportive workplace conversations

  • professional boundaries

  • self-care and personal responsibility

  • workplace support and escalation routes

  • contributing to a healthier workplace culture

Half-day · RST programme · Face-to-face

TRiM Awareness

Understand how organisations can provide structured support following potentially traumatic events.

Potentially traumatic events can affect people differently, and immediate reactions do not automatically indicate that someone will develop a mental health condition.

RST TRiM Awareness introduces the principles of Trauma Risk Management and the role a structured peer-support process can play following difficult operational events.

The programme is intended to give learners an informed understanding of TRiM, including its purpose, boundaries and place within wider organisational welfare arrangements. It does not qualify learners to act as TRiM Practitioners.

Topics include:

  • understanding potentially traumatic events

  • common reactions following difficult incidents

  • the purpose and principles of TRiM

  • risk factors and protective factors

  • the role of peer support

  • confidentiality and professional boundaries

  • organisational responsibilities

  • appropriate referral and escalation

  • the limits of TRiM

Half-day · RST programme · Face-to-face

TRiM Practitioner

Develop the knowledge and practical capability needed to support structured TRiM activity within an organisation.

TRiM Practitioners provide structured peer support following potentially traumatic events. Their role is not to diagnose or treat mental ill health, but to identify relevant risk factors, support appropriate monitoring and help individuals access further support where necessary.

RST TRiM Practitioner training develops learners' understanding of the TRiM process alongside the communication, assessment and professional-boundary skills required to apply it appropriately.

The programme includes facilitated practice, realistic scenarios and structured decision-making so that learners can develop confidence in carrying out the practitioner role within organisational procedures.

Topics include:

  • principles and evidence base of TRiM

  • roles and responsibilities of the practitioner

  • potentially traumatic events and individual responses

  • structured TRiM assessment

  • identifying relevant risk factors

  • practitioner communication skills

  • confidentiality and information management

  • professional boundaries

  • welfare considerations for practitioners

  • referral and escalation

  • follow-up activity

  • practical scenarios and assessment

RST Practitioner programme · 2 days · Face-to-face ·

TRiM Manager

Develop the knowledge required to plan, coordinate and oversee TRiM activity safely and effectively.

TRiM Managers are responsible for more than conducting individual conversations. They need to understand when TRiM may be appropriate, how practitioner activity should be coordinated and how the process fits within wider organisational welfare and incident-management arrangements.

RST TRiM Manager training develops the planning, decision-making and oversight skills required to manage TRiM activity while maintaining appropriate boundaries, confidentiality and escalation arrangements.

The programme uses operational scenarios and structured planning activity to help learners consider practitioner deployment, welfare, information management and organisational response following significant incidents.

Topics include:

  • the role and responsibilities of a TRiM Manager

  • determining when TRiM activity may be appropriate

  • planning a TRiM response

  • practitioner allocation and coordination

  • practitioner welfare

  • confidentiality and information management

  • organisational communication

  • referral and escalation arrangements

  • monitoring and follow-up

  • managing complex or large-scale incidents

  • operational planning scenarios

RST Manager programme · 2 days · Face-to-face ·